Privacy Policy.
Protecting your personal data is a matter of particular importance to us.
We process personal data exclusively in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the German Telecommunications Digital Services Data Protection Act (TDDDG).
Below, we provide information about the personal data processed when you visit our website or contact us, the purposes for which such data is processed, and the rights available to you.
1. Controller
The controller within the meaning of the General Data Protection Regulation is:
VALIGO GmbH
Rheinpromenade 4a
40789 Monheim am Rhein
Germany
Tel.: +49 2173 9935588
Email: support@valigo.eu
2. Data Protection Contact
If you have any questions regarding data protection or the processing of your personal data, you may contact us at any time:
VALIGO GmbH
Rheinpromenade 4a
40789 Monheim am Rhein
Germany
Tel.: +49 2173 9935588
Email: support@valigo.eu
3. Provision of the Website and Server Log Data
When you access our website, technically necessary information transmitted by your browser or device to the server is processed. This may include, in particular, your IP address, the date and time of access, the page or file accessed, browser type and browser version, the operating system used, the referrer URL, and other technical information relating to the access.
This processing is carried out in order to technically provide our website, ensure its stability and security, identify technical disruptions, and detect, trace, and prevent unauthorized access or other attacks on our systems.
The legal basis for this processing is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure, stable, and proper provision of our website.
As a general rule, the data is processed only for as long as necessary for the purposes described above. Data may be stored for a longer period if this is necessary to investigate a specific security incident or where statutory retention obligations apply.
VALIGO does not combine server log data with other data sources for the purpose of creating personal user profiles.
4. Contact via Contact Form, Email, or Telephone
If you contact us via our contact form, by email, or by telephone, we process the information you provide in order to handle and respond to your inquiry. This may include, in particular, your name, email address, telephone number, company, position, information regarding your shipping volume or service providers used, as well as any messages and other information you provide.
Where your inquiry relates to the initiation or performance of a contractual relationship, processing is carried out on the basis of Art. 6(1)(b) GDPR.
For other business-related or general inquiries, processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in responding to incoming inquiries efficiently and appropriately and in maintaining business contacts.
Where consent is required in a specific case, processing is carried out on the basis of Art. 6(1)(a) GDPR. Any consent granted may be withdrawn at any time with effect for the future. The lawfulness of processing carried out prior to the withdrawal remains unaffected.
Personal data processed in connection with an inquiry will be deleted once it is no longer required for handling the inquiry or for any subsequent business relationship and where no statutory retention obligations or other legal grounds require further storage.
5. Use of Wix
For the creation, technical provision, and hosting of our website, as well as for the provision of individual website functions, we use services provided by:
Wix.com Ltd.
Yunitsman 5 St
Tel Aviv
Israel
In this context, Wix may process personal data of visitors to our website on our behalf. This may include, in particular, technical access data, IP addresses, device and browser information, as well as data transmitted through functions available on our website.
Processing by Wix is carried out under a data processing agreement pursuant to Art. 28 GDPR.
The use of Wix and the associated processing of technically necessary data is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure, reliable, and economically efficient provision of our website.
Wix operates internationally. Personal data may therefore be processed within the European Union, in Israel, and in other countries.
The European Commission has adopted an adequacy decision for Israel. Where personal data is transferred to countries for which no adequacy decision exists, Wix states that such transfers are based on appropriate safeguards, in particular the Standard Contractual Clauses approved by the European Commission and, where applicable, supplementary protective measures.
6. Appointment Scheduling via HubSpot
For online appointment scheduling, we use the HubSpot service provided by
HubSpot, Inc.
2 Canal Park
Cambridge, MA 02141
USA
If you schedule an appointment using the booking function provided by us, the personal data you enter will be processed. This may include, in particular, your name, email address, the appointment time you select, as well as any other information you provide as part of the booking process.
The processing is carried out for the purpose of organizing, conducting, and managing the appointment you have requested. Where the appointment booking relates to the initiation or performance of a contractual relationship, the processing is based on Art. 6(1)(b) GDPR. For other business-related inquiries, the processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in the efficient organization and management of appointments.
HubSpot processes personal data on our behalf in connection with the services we use. We have entered into a data processing agreement with HubSpot pursuant to Art. 28 GDPR.
HubSpot is an international service provider. Personal data may therefore also be processed outside the European Union or the European Economic Area. For such data transfers, HubSpot provides appropriate safeguards, in particular the Standard Contractual Clauses approved by the European Commission.
Further information on the processing of personal data by HubSpot can be found in HubSpot’s privacy information.
7. Cookies and Similar Technologies
7.1 General Information
Cookies and similar technologies may be used on our website. Cookies are small files or units of information that may be stored on or accessed from your device.
Depending on their purpose, cookies may be stored only for the duration of a browser session and then automatically deleted, or they may remain stored on your device beyond the respective session.
7.2 Technically Necessary Cookies
Technically necessary cookies and comparable technologies may be used where they are required to provide the functions of our website expressly requested by you in a secure, reliable, and technically proper manner.
Where the storage of or access to information on your device is strictly necessary for this purpose, such storage or access is carried out on the basis of Section 25(2) TDDDG.
Where personal data is processed in this context, processing is carried out, depending on the respective purpose, in particular on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and functional provision of our website.
7.3 Non-Essential Cookies
Where cookies or comparable technologies are not technically necessary for the operation of our website, they will only be used if you have provided your prior consent.
In such cases, the storage of or access to information on your device is based on Section 25(1) TDDDG. Where personal data is processed in this context, processing is carried out on the basis of Art. 6(1)(a) GDPR.
You may withdraw or change any consent you have granted at any time with effect for the future using the cookie settings provided on our website.
7.4 Information Processed by Cookies
The information processed by a cookie or comparable technology depends on the respective purpose and the service used.
This may include, in particular, technical identifiers, information about the device or browser used, language settings, security information, settings selected by you, or information about the use of our website.
The respective storage period depends on the specific cookie or service used.
We do not use information obtained through cookies to personally identify visitors without an appropriate legal basis.
8. Recipients of Personal Data
Personal data is disclosed only where this is necessary for the provision of our website, the handling of your inquiry, the performance of a contractual relationship, compliance with legal obligations, or where another lawful basis permits such disclosure.
Recipients or categories of recipients may include, in particular, IT, hosting, and website service providers used by us, such as Wix, communication and email service providers, as well as, where applicable, tax, legal, or other professional advisers who are subject to confidentiality obligations.
Where service providers process personal data on our behalf, they are engaged in accordance with the applicable legal requirements.
9. Storage Period
We generally store personal data only for as long as is necessary for the respective purpose of processing.
Once the purpose of processing no longer applies, the relevant data will be deleted or anonymized unless statutory retention obligations or other legal grounds prevent deletion.
Statutory commercial or tax retention obligations may, in particular, result in longer retention periods for contractual or billing-related data.
10. Your Rights as a Data Subject
Subject to the applicable statutory requirements, you have the right to request information as to whether and which personal data we process about you and to obtain a copy of such data.
You may request the rectification of inaccurate personal data and the completion of incomplete personal data.
You have the right to request the erasure of your personal data where the statutory requirements of Art. 17 GDPR are met and where no statutory obligations or other lawful grounds prevent such erasure.
Subject to the requirements of Art. 18 GDPR, you may request restriction of the processing of your personal data.
Where the requirements of Art. 20 GDPR are met, you have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller.
Right to Object pursuant to Art. 21 GDPR
Where we process your personal data on the basis of Art. 6(1)(e) or (f) GDPR, you have the right to object to such processing at any time on grounds relating to your particular situation.
We will then no longer process the personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims.
Where personal data is processed for direct marketing purposes, you may object to such processing at any time. Following such an objection, your personal data will no longer be processed for this purpose.
Withdrawal of Consent
You may withdraw any consent you have granted under data protection law at any time with effect for the future.
The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of your consent prior to its withdrawal.
To exercise your rights, an informal notification to the following contact details is sufficient:
VALIGO GmbH
Rheinpromenade 4a
40789 Monheim am Rhein
Germany
Email: support@valigo.eu
11. Automated Decision-Making and Profiling
VALIGO does not carry out solely automated decision-making, including profiling, within the meaning of Art. 22 GDPR in connection with this website where such decision-making produces legal effects concerning you or similarly significantly affects you.
12. Right to Lodge a Complaint with a Supervisory Authority
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with a data protection supervisory authority.
The supervisory authority responsible for VALIGO is:
State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia
Kavalleriestraße 2–4
40213 Düsseldorf
Germany
Tel.: +49 211 38424-0
Email: poststelle@ldi.nrw.de
Your right to contact any other competent data protection supervisory authority remains unaffected.
13. Security of Data Transmission
Our website uses SSL and/or TLS encryption to protect the transmission of data between your browser and our website.
Despite appropriate technical and organizational security measures, absolute protection cannot be guaranteed when data is transmitted over the internet.
14. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy if legal requirements, the technical functions of our website, or the services used by us change.
The version currently published on our website shall apply.